Stay Informed
explore our comprehensive warranty program
Warranty & Service
Peace of Mind, Guaranteed.
Congratulations on your new WestCreek Home! We are excited to turn over the keys and welcome you and your family. The information below is a highlight of the service and warranty coverage that protects your investment.
Meet Omnee — Your Personal Home Sidekick – WestCreek Homes offers you:
– A 3D interactive map of your home.
– All the owner’s manuals, specifications, and important information about your home’s finishes, appliances, systems, and components
– 24/7 support. While your home is under warranty, WestCreek continues to work closely to answer your questions and troubleshoot issues. The Omnee app is your first point of contact for anything related to your home.
You will have received an email with your login information after you move in! If you have not recieved that email please email warranty@westcreekhomes.ca
WestCreek’s Service & Warranty Program
– Post Occupancy — Any items noted on your pre-occupancy orientation form will be scheduled for completion within 30 days of occupancy. Any items noticed outside the pre-occupancy will be addressed at the 6-month service appointment.
– 6 Month Service — Our Service & Warranty team will schedule an appointment to review your items and then schedule the necessary trades to complete required items.
– 1 Year Service — Similar to the 6-month appointment, but we complete a thorough check on the home as the 1-year builder warranty will be ending soon.
We understand that you will notice new items as you start living in your home. All items need to be submitted through the Omnee App. All service items will be reviewed and addressed at the designated time during the warranty period. While communication may occur through email and phone calls, only items submitted through the portal will be reviewed and scheduled so we may track and delegate to the correct trades.
If there is an urgent matter or emergency, please refer to your service key on who to contact. It is important that you take immediate steps to mitigate damage and report the matter to the appropriate trade and to WestCreek Service & Warranty.